The spectrum of work flexibility is very broad. Certainly it has both broadened and become more of a cultural transition since I first started asking for flexible work 10 or 12 years ago. Today there are still mostly cultural and management issues that get in the way of an employee having the best balance of work and personal obligations. I still see signs every day of general mistrust of the employee's commitment if they ask for a reduced hours schedule at the office. Sad was the number of times during my high tech career that the worried Fortune 100 companies repeatedly laid off talented and dedicated professionals only to bemoan the scarcity of such talent a year later when they began hiring again.
Still, flexible deals were made in the office and they were not uncommon - only unspoken. At the other end of the spectrum today are companies like IBM which has a culture of measuring professional performance not by an observed and rigid schedule. Each employee has their own deal and is accountable for their work. Funny enough, some of this flexibility came about as a cost cutting measure. Instead of laying off people, IBM got rid of their offices and put people to work on the road and at home. The culture still dictated working long hours and forgoing vacations and the lines between personal time and work time began blurring. At the end of the day, the employee's life has become more manageable and the corporation is still getting it's pound of flesh.
Best Buy, Netflix, Patagonia and a host of other companies have caught the wave of using performance measurement and the honor system. "When you have a work force of fully formed professionals who have been working for much of their life," said Patty McCord, chief talent officer at Netflix, "you have a connection between the work you do and how long it takes to do it, so you don't need to have the clock-clock-out mentality."
The key to all of this culture change is not difficult to pinpoint. Management must be up to the task of setting the measurements and implementing them. Rarely in my twenty years in corporate did I encounter a manager who was highly skilled at this. I did, however, frequently meet individual performers who managed themselves very professionally. They set goals, deadlines, organized cross functional teaming and ran budgets. They didn't usually report on their methods. They just did them.
